1. Introduction & Scope

This Privacy Policy applies to all personal data collected by Easy Transit through our website, mobile platforms, booking forms, customer service interactions, and during the provision of our transportation services (airport transfers, chauffeur drives, car rentals, etc.).

By using our services, you consent to the practices described in this policy. If you have any questions, please contact us using the details provided at the end of this document.

2. Information We Collect

We collect information necessary to provide, personalize, and improve our services, ensure safety, and process payments.

2.1 Information You Provide Directly

When you make a booking, create an account, or contact us, you may provide:

• Personal Details: Full name, email address, phone number, physical address.
• Booking Information: Pickup/drop-off locations, dates/times, flight details, special requests (e.g., child seats).
• Payment Information: Card details (processed securely via our payment partners), billing address.
• Communications: Records of your inquiries, feedback, or complaints.

2.2 Information Collected Automatically

When you visit our website or use our services, we may collect:

• Technical Data: IP address, browser type, device information, pages visited, and booking journey analytics.
• Location Data: Approximate location (via IP) or precise location (if you enable location services for specific features).
• Cookies & Tracking Technologies: See our Cookie Policy below for details.

2.3 Information from Third Parties

We may receive information from business partners (e.g., payment processors) or publicly available sources, in compliance with applicable laws.

3. How We Use Your Information

Your data is used for the following purposes:

• To Fulfill Your Booking: To assign drivers, coordinate pickups, provide customer support, and process payments.
• To Communicate with You: To send booking confirmations, updates, driver details, receipts, and service-related messages.
• To Improve Our Services: To analyze usage patterns, troubleshoot issues, and develop new features.
• For Safety & Security: To verify identities, prevent fraud, and ensure the safety of our passengers and drivers.
• For Marketing (with consent): To send promotional offers, newsletters, or service updates. You can opt out at any time.
• To Comply with Legal Obligations: To meet regulatory, tax, or law enforcement requirements.

4. Information Sharing & Disclosure

We do not sell your personal data. We only share it under these circumstances:

4.1 With Service Providers

We share data with trusted partners who assist us in operating our business, such as:

• Payment processing companies to handle transactions.
• Our professional chauffeurs to fulfill your booking (they receive only necessary details like your name, pickup location, and contact number).
• IT and cloud hosting providers who store data under strict confidentiality agreements.

4.2 For Legal & Safety Reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Easy Transit, our customers, or the public.

4.3 Business Transfers

If Easy Transit is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

• We use encryption (SSL) for data transmission and secure storage methods.
• Access to personal data is restricted to authorized personnel who need it to perform their duties.
• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or regulatory purposes).

6. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience.

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our site. They help us remember your preferences, analyze site traffic, and personalize content.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function (e.g., booking session, login). You cannot opt out of these.
• Performance/Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). This data is aggregated and anonymous.
• Functionality Cookies: Remember your preferences (e.g., language, currency).
• Advertising Cookies: Used to deliver relevant ads on other platforms (you can manage these through your browser or ad settings).

6.3 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Request limitation on how we use your data.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity first.

8. Changes to This Policy & Contact Information

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Last Updated" date.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.